Delivery Information
DELIVERY INFORMATION
1. Delivery Partners
1.1. We partner with reliable delivery services—including Itella, FEDEX, DHL, and DPD—to ensure prompt and secure shipment of your orders.
1.2. Customers in Estonia may also opt for warehouse pickup. Should you prefer to collect your order in person, please contact us at info@oneclickfillers.eu .
2. Delivery Costs
2.1. Delivery fees are calculated based on the selected delivery method, your address, and the overall weight of your order. The exact cost will be displayed at checkout.
2.2. Please note that additional charges may apply for international shipments, depending on the destination country.
3. Delivery Times
3.1. Standard delivery generally takes 1–4 working days, subject to your location.
3.2. For faster service, you may select Express Delivery, which typically arrives within 1–2 working days. In certain countries, however, local customs or logistical factors may necessitate a slightly longer delivery time.
3.3. For international orders, customs processing might extend delivery times. We recommend contacting your local customs office for further details.
4. Order Tracking
4.1. Once your order is dispatched, a tracking number will be emailed to you, allowing real-time monitoring of your shipment.
4.2. If you do not receive tracking details, please reach out to us at info@oneclickfillers.eu .
5. Failed Delivery Attempts
5.1. In cases where delivery fails due to an incorrect address or the absence of the recipient, the package will either be returned to our warehouse or held at the courier’s facility. Additional charges may apply for re-delivery.
5.2. It is the customer’s responsibility to provide accurate and current delivery information.
6. Damaged Goods
6.1. Should your order arrive damaged, please notify us within 2 working days via info@oneclickfillers.eu . With photographs.
6.2. After verification of the claim, we will arrange for a replacement or issue a refund for the affected items.
6.3. Claims related solely to minor packaging damage will not be accepted.
7. Customs Duties and Taxes
7.1. For orders shipped outside the EU, the recipient is responsible for any applicable customs duties, taxes, or fees. These charges are not included in the product price or shipping costs.
7.2. If a package is held at customs, you must contact the relevant customs office directly to resolve the matter.
7.3. It is the customer’s responsibility to ensure that the imported products comply with the legal regulations of the destination country. We are not liable for items that are prohibited or restricted from import.
8. Changes to the Delivery Policy
8.1. We reserve the right to update these delivery terms as needed. All changes will be posted on this page along with an updated "Last Updated" date.
8.2. Continued use of our services following any updates indicates your acceptance of the revised policy.
9. Contact Information
If you have any questions regarding our delivery services, please contact us:
Email: info@oneclickfillers.eu
Phone: +372 56 220 219
Address: Kadaka tee 133, Tallinn, 12915, Estonia
Last Updated: 06.10.2026